Refund policy

REFUND & RETURN POLICY

Last Updated: September 19, 2026

At CleanWash, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the policy below.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging.

  • Not show signs of misuse, damage, or excessive wear caused by the customer.

We reserve the right to refuse returns that do not meet these conditions.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • A description of the issue.

  • Clear photos or videos showing the problem.

Depending on the situation, we may offer a replacement, refund, or other appropriate resolution.

3. How to Request a Return

To initiate a return, contact us at:

Didac.finanzas@gmail.com

Please include:

  • Your order number.

  • The reason for the return.

  • Any relevant photos if applicable.

Returns sent without prior authorization may not be accepted.

4. Refunds

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear on your account, depending on your payment provider or financial institution.

5. Return Shipping Costs

If the return is due to:

  • A defective product,

  • A damaged item,

  • Or an error on our part,

we will cover the reasonable return shipping costs where applicable.

For returns requested for personal reasons (such as a change of mind), the customer may be responsible for return shipping expenses.

6. Non-Returnable Items

The following items are generally not eligible for return:

  • Gift cards.

  • Products damaged through misuse or improper handling.

  • Items returned outside the eligible return period.

  • Products that are no longer in their original condition due to customer use.

7. Order Cancellations

Orders may be canceled before they have been processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return procedure described above.

8. Chargebacks

If you experience any issue with your order, we encourage you to contact us first so we can work toward a resolution.

Initiating a chargeback without first contacting our support team may delay the resolution process.

9. Contact Information

For any questions regarding returns or refunds, please contact:

CleanWash
Owner: Didac Aguilera
Email: Didac.finanzas@gmail.com
Address: Calle Rafael de Casanovas, 08918 Badalona, Barcelona, Spain